We moved to camera-assisted head counts that trigger radio alerts when queue length hits 60 and 120, and cut Gate C waits from 22 to 11 minutes at last Saturday’s rivalry game while keeping aisles clear and buffer zones intact. What thresholds or staff-to-guest ratios per gate are you using that hold under pressure?
We use a 90-second moving average of arrival-to-scan; when it stays over “1.3” we drop in a flex team and shift to 1 screener per about 120 guests/hour (baseline 1/180) plus a rover per two lanes so we’re not playing whack‑a‑mole. Small caveat: camera counts spike with student clusters, so we cross-check against lane throughput before redeploying — how are you handling dusk glare on lenses, @OP?
At ‘60’, we flip one lane to express/no-bag and pre-open Gate B; keeps buffer zones intact — do you post live waits?
At ‘120’, we stage a mobile magnetometer, surge to 1/100, and post live waits — Guide to Safety at Sports Grounds (Green Guide) - SGSA. Do you redirect in-app?